24/06/2021 - 4:03pm NZ Time
The issue around a higher than average error rate in relation to the new Timeout Limit has been resolved.
Our Development Teams are continuing to monitor the API and make ongoing performance changes as needed.
Moving forward, the Timeout Limit is now 29 seconds.
Please ensure you adjust your code to match the new Timeout Limit. To help you do this, we've provided some links to relevant Knowledgebase articles below:
09/06/2021 - 2:20pm NZ Time
Our Development Teams are in the process of completing ongoing work around the performance of the API.
03/06/21 - 4:40pm NZ time
Our Development Teams are doing further work tonight around error rate reduction and performance for the API.
02/06/21 - 5:36pm NZ time
Our Development Teams are working overnight to deploy some changes to our API to reduce the error rate that is currently being experienced.
02/06/21 - 2:40pm NZ time
We are in the process of making some experience enhancements to our API platform that will speed up its connection capability and provide more stability for developers.
To support these enhancements, we have changed our Timeout Limit to 29 seconds. This change came into effect this week.
We understand the new Timeout Limit is resulting in a higher than average error rate for some users and we want to let you know we are working on fixing this as a priority. We commit to keeping you updated as soon as possible on how this work is progressing.
Action to take
Please ensure you adjust your code to match the new Timeout Limit. To help you do this, we’ve provided some links to relevant Knowledgebase articles below:
If you have any questions, feel free to log a ticket with the API Support Team.