A recent service upgrade has caused some third-party integrations to be unable to connect to customers' ledgers during Authentication. This was an unexpected event as we were unaware of the degree to which our older Integrations still utilised older Web control methods for this process.
Integrations that use Internet Explorer (IE) web browser authentication controls, will encounter an error attempting to prompt the redirection authentication window during this process.
We recommend keeping all integrations utilising the latest version of the browser chosen for this Authentication step.
Some Developers may need to upgrade their .Net Web browser controls in order to switch the default configuration to a supported browser like Microsoft Edge.
If you are currently using:
IE10 or IE11
We appreciate this latest MYOB upgrade disrupted those using these browsers, so we are extending the support of integrations using IE10 and IE11 but recommend migrating off Internet explorer as soon as possible.
IE9 or prior
If you use IE9 or below, please update your integration immediately to enable connection to our customers’ ledgers.
Further correspondence can be found in our community forum MYOB Business API board and we will endeavour to communicate any changes to the API community in future.
We apologise for the inconvenience this has caused. If you need further support, please get in touch with the API support team here.
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