The 504 Gateway Timeout error is an HTTP status code that indicates that the server, acting as a gateway or proxy, did not receive a timely response from an upstream server. This error occurs when the server takes too long to respond to a request from a client, and the client's request times out.
In the context of a REST API, the 504 Gateway Timeout error may occur when the API is unable to communicate with a backend service or database to retrieve the requested data. This can be due to a number of factors, including network congestion, high traffic on the server, or an issue with the backend service.
Our teams are actively monitoring the situation and deploying changes to help mitigate those situations and minimize the impact.
We understand this is frustrating and apologise for the inconvenience that this is causing while we do find a long-term solution. We thank you for your patience at this time.
If you have any questions, log a ticket with the Customisation & Integration Team.
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